Forgot Your Password

Help Center Help Center

How do I reset my password?
Find a Forgot Your Password box. Enter your user name in the username field and click OK. Correctly answer three(3) personalized preset questions and click OK. Generate a new password OR enter your own new password then re-enter/verify the new password and click OK. [VIEW .PDF SOLUTION]

How do I log in to PaperCut?
Launch PaperCut enter your Network/My NWACC Connection username and passowrd.

What is My NWACC Connection (
My NWACC Connection ( is the NorthWest Arkansas Community College web portal that provides personalized access to web services. All registered students, faculty and staff have access to course information, group tools, campus life, work life, personal calendars, email, and more -- anytime, anywhere. [VIDEO DEMO]

How do I login to My NWACC Connection?
Type into your browser and login using your username and password. You can also go to the NWACC home page and click on the My NWACC Connection link. [VIDEO DEMO]

What is my portal username and password?
Your username and password were issued when you first registered for classes at NWACC. You must know your current username and password. If you have not logged in before and/or have not yet set up your password recovery security questions, to retrieve your password students call 479-619-4376, faculty/staff call 479-619-4357.

Why am I being prompted to enter security questions?
Security questions are an integral part of NWACC's password recovery process. Once set, correctly answered security questions will allow you to reset your password online at any time.

When I log in and try to access Eaglenet, it is not signing in automatically. It prompts me to enter another username and password.
In some environments, for the single-sign-on feature to work you need to modify two(2) settings in the Temporary Internet Files and History then add to your TRUSTED SITES. [VIEW .PDF SOLUTION]

Is my information secure?
Security for My NWACC Connection is provided by Verisign, as evidenced by the key lock symbol in the lower right corner of every portal page.

Your personal information on My NWACC Connection is protected through your username. Only by logging on with your username and password can your information be accessed. For this reason, it is very important that you do not share your username and password with anyone. For your protection, it is essential that you log out of My NWACC Connection whenever you leave your computer so that your personal information is not exposed.

When is My NWACC Connection available and how long is the time-out for inactivity?
The portal is available 24 hours a day, 7 days a week. If you forget to log out of My NWACC Connection, the portal will automatically time out after 120 minutes of inactivity. This is a security feature that helps prevent others from gaining access to your private information (student records, financial information, your online coursework, etc.), particularly when you are using a public computer. Warning: This is not a substitute for logging out. The only way to absolutely ensure that your information remains secure is to LOG OUT before you leave the computer.

How do I get help with My NWACC Connection?
For general help with My NWACC Connection, visit this page for assistance. If you have additional questions or problems, students call 479-619-4376, faculty/staff call 479-619-4357.

What is Success Planner?
Starfish makes it easy for you to create and manage contact with your own ‘success network’ here at NWACC; your instructors, advisors and other campus resources.  It also provides tracking methods that make keeping up with elements of your personally tailored success plan, easy and sustainable. This resource is new to all of us here at NWACC and we are excited to work with you to grow Starfish’ capabilities this year as a service to all of the NWACC community.